Terms & Conditions

PT ESRA WISATA – Terms & Conditions

This page outlines the terms and conditions governing the use of PT ESRA WISATA’s services as an official Hajj and Umrah travel organizer.

TERMS & CONDITIONS

PT ESRA WISATA
Last Updated /29 January 2026
Email:[email protected]

1. Introduction

These Terms & Conditions govern the use of services provided by PT ESRA WISATA (“Company”). By using our services, users (“Pilgrims”) agree to comply with these terms.

2. Scope of Services

The Company provides travel services, including:

• Hajj and Umrah travel arrangements
• Travel documentation and visa processing
• Transportation, accommodation, and related services

3. Pilgrim Requirements

Pilgrims must:

• Provide accurate and valid personal information
• Comply with health, immigration, and government regulations
• Follow applicable laws in Indonesia and Saudi Arabia

4. Registration and Payment

• Registration is valid upon completion of forms and required payments
• Services are provided according to selected packages
• Payments are subject to cancellation policies

5. Changes and Cancellations

• The Company may adjust schedules, airlines, or accommodations if necessary
• Cancellations may incur fees
• The Company is not liable for force majeure events

6. Liability Limitation

PT ESRA WISATA shall not be liable for:

• Delays or cancellations caused by third parties
• Loss of personal belongings
• Events beyond reasonable control

7. Health and Safety

Pilgrims are responsible for their own health and safety throughout the journey.

8. Intellectual Property

All website content and materials are owned by PT ESRA WISATA and may not be used without permission.

9. Amendments

The Company reserves the right to modify these Terms & Conditions at any time.

10. Governing Law

These Terms & Conditions shall be governed by the laws of the Republic of Indonesia.

11. Contact

For inquiries, please contact:
📧 [email protected]