PRIVACY POLICY

PT ESRA WISATA
Last Updated / Diperbarui / آخر تحديث:29 January 2026
Email:[email protected]

1. Introduction

PT ESRA WISATA (“We”) is committed to protecting the privacy of our users. This Privacy Policy explains how we collect, use, store, and safeguard personal data in connection with our travel services, particularly Hajj and Umrah arrangements.

By using our website and services, you agree to this Privacy Policy.

2. Information We Collect

We may collect:

• Personal identification details (full name, ID/passport number, date of birth)
• Contact information (email address, phone number, residential address)
• Travel-related data for Hajj & Umrah services
• Payment-related information (excluding full card details)
• Any information voluntarily provided by users

3. Use of Information

Personal data is used to:

• Process Hajj and Umrah registrations and departures
• Manage travel documents and visa applications
• Communicate service updates and important notices
• Comply with legal and governmental requirements
• Improve service quality and customer experience

4. Data Storage and Security

We implement reasonable technical and organizational measures to protect personal data from unauthorized access, loss, or misuse.

Data is retained only as long as necessary for service purposes and legal obligations.

5. Data Sharing

We do not sell or rent personal data.
Data may be shared with:

• Authorized partners (airlines, hotels, visa agencies)
• Relevant government authorities
• Other parties when required by law

6. User Rights

Users have the right to:

• Access and update personal information
• Request correction or deletion of data
• Withdraw consent where permitted by law

Requests can be submitted via our official email.

7. Cookies

Our website may use cookies to enhance user experience and analyze website usage. Users may manage cookie preferences through browser settings.

8. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with the updated date.

9. Contact Us

For questions regarding this Privacy Policy, please contact:
📧 [email protected]